Privacy Policy

1. Who we are

This privacy policy applies to Traction Solutions LTD, a private limited company registered in England and Wales.

• Company name: Traction Solutions LTD
• Company number: 17075841
• Registered address: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE
• ICO registration number: [ICO REGISTRATION NUMBER]
• Email: contact@tractionsolutions.co.uk

We are the data controller for personal data collected through this website. This policy explains how we collect, use and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data we collect

Enquiry form data

When you submit a driver enquiry through our website, we collect:

• Your name
• Company name
• Email address
• Phone number (optional)
• Date required, job type and any additional details you provide

Analytics data

With your consent, we use Google Analytics to collect anonymous usage data including pages visited, time on site, device type and approximate location. This data is collected via cookies and does not identify you personally.

Technical data

Standard server logs may record your IP address, browser type and pages accessed. This data is used for security and performance monitoring only.

3. How we use your data

• To respond to your driver enquiry and provide the services you have requested
• To contact you regarding your enquiry via email, phone or WhatsApp
• To understand how our website is used and improve it (analytics, with your consent)
• To comply with our legal obligations

4. Legal basis for processing

• Contract performance / pre-contractual steps — processing your enquiry to provide driver services
• Legitimate interests — responding to business enquiries and operating our website securely
• Consent — for analytics cookies, where we ask for your agreement before collecting this data

5. Who we share data with

Formspree

Enquiry form submissions are processed by Formspree, a secure form handling service. Your data is transmitted to us via their platform and is subject to their privacy policy.

Google Analytics

With your consent, anonymised website usage data is shared with Google Analytics. Google may process this data on servers outside the UK. We use this data solely to understand website performance.

WhatsApp / Meta

If you choose to contact us via WhatsApp, your message is processed by Meta's messaging platform and subject to their privacy policy.

We do not share your personal enquiry data with any other third parties without your explicit consent.

6. How long we keep data

• Enquiry data — retained for up to 2 years for the purposes of responding to enquiries and maintaining business records
• Analytics data — retained by Google Analytics for 14 months by default
• Server logs — retained for up to 90 days

You may request deletion of your enquiry data at any time by contacting us.

7. Your rights

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your personal data
• Restrict processing — request that we limit how we use your data
• Object — object to processing based on legitimate interests
• Withdraw consent — for analytics cookies at any time

To exercise any of these rights, contact us at contact@tractionsolutions.co.uk. We will respond within 30 days.

You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

8. Cookies

We use cookies on this website. Please see our Cookie Policy for full details of what cookies we use and how to manage them.

9. Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page reflects when the policy was last updated. We encourage you to review this page periodically.

10. Contact us